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Intercom MCP

Intercom MCP

by Intercom
Repository Docs
Productivity
intercomcustomer-supportcrmsearchremote-mcp

Summary

Intercom's official remote MCP server: 13 tools for searching conversations, contacts and help-centre content so an agent can reason over real customer-support history.

Features

  • 13 tools over the Intercom API
  • Universal search with a query DSL across conversations and contacts
  • Hosted remote endpoint — nothing to install or update
  • OAuth by default, bearer token for headless use
  • Respects the permissions of the authenticated workspace user

Installation

Set up this MCP server in your favorite AI agent — copy a ready-made configuration below.

Any MCP-compatible agent

Most agents (Claude, Cursor, Windsurf, VS Code, and more) read a standard mcpServers configuration.

  1. Open your agent's MCP configuration file.
  2. Merge the snippet below into it.
  3. Restart the agent — the "Intercom MCP" tools will be available.
{
  "mcpServers": {
    "intercom-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-remote",
        "https://mcp.intercom.com/mcp"
      ]
    }
  }
}

Description

Support conversations are where a product's real problems are written down, and they are usually the least accessible data a team owns. Intercom's official MCP server opens that archive to an agent over a hosted endpoint, with the workspace's own permissions still applied.

The server exposes 13 tools. The one that shapes how you use it is a universal search tool built around a query DSL rather than a per-object endpoint: you express what you are looking for — conversations matching a topic, in a date range, with a given tag or state — and get back matching conversations and contacts. That design makes multi-step investigation practical ("find every conversation about failed checkout in the last month, then group them by plan tier") without the agent stitching together a dozen narrow calls.

Typical uses that follow from that: summarising recurring complaints before a planning cycle, pulling every ticket that mentions a feature you are about to change, drafting a reply with the customer's full history in context, or auditing how a specific bug was reported across accounts.

Connection: remote HTTP at https://mcp.intercom.com/mcp. There is nothing to install locally — any MCP client that supports remote servers can point at it, and npx mcp-remote bridges clients that only speak stdio.

Authentication: OAuth is the recommended path and the default. Connecting triggers a browser sign-in and no API key setup is needed. A bearer token from your Intercom workspace works as the alternative for headless environments.

Important constraint: the MCP server is currently supported only for US-hosted Intercom workspaces. Teams on EU or Australian data residency cannot use it yet — check your workspace region before planning around it.

Documentation lives on the Intercom developer site and the server is tracked publicly at intercom/intercom-mcp-server.

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