Fin

Fin is Intercom's AI customer service agent. It answers support conversations autonomously — reading your help centre, past tickets, and connected systems — and hands off to a human when it should.

What sets it apart

• Priced per resolution. You pay when Fin actually resolves a conversation, not per seat or per message. That aligns the vendor's incentive with your outcome and makes the business case straightforward to evaluate.
• High resolution rates. Fin resolves a majority of conversations for many customers, with published benchmarks rather than vague claims.
• Grounded in your content. It learns from help articles, past conversations, PDFs, and internal documentation, and it says it does not know rather than inventing an answer.
• Actions, not just answers. With connected systems it can look up an order, process a refund, or update a subscription within the conversation.
• Works beyond Intercom. Fin can run on Zendesk, Salesforce, and other helpdesks, so adopting it does not require replacing your support platform.
• Every channel — chat, email, phone, and in-product.

Controls

Guidance rules constrain tone and behaviour, and detailed reporting shows exactly which conversations were resolved, deflected, or escalated, so you can tune rather than guess.