Summary
Build, test, and monitor production phone agents — with the testing and analytics that call centres actually require.
Description
Retell AI is a platform for production voice agents, with an emphasis on the operational layer: proving an agent works before it talks to customers, and knowing what happened afterwards.
What is included
- A visual agent builder with conversation flows, prompt-driven states, and branching, so non-engineers can adjust behaviour
- Telephony for inbound and outbound calling, warm transfers, and voicemail detection
- Batch calling for outbound campaigns with pacing and retry rules
- Simulation testing. Run scripted personas against an agent to check how it handles edge cases before deployment — the feature most teams discover they need after their first bad call.
- Analytics. Call outcomes, sentiment, latency, and transcripts, with custom success criteria
- Integrations with CRMs, calendars, and helpdesks so calls change system state rather than just ending
Compliance
HIPAA and SOC 2 support, call recording controls, and data-retention settings, which is what makes it viable for healthcare and financial services.
Free credits for testing, then per-minute pricing scaled by concurrency.
Reviews
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